Terms
of Business
 We
are a real music shop shop and wish
to treat you as well as our regular in-store
visitors. We will always aim to be polite
and considerate of your feelings and we
trust that this attitude is shared by you,
our customer.
We will
always act in accordance with your statutory
rights.
When
You Will be Charged
We
never charge you until your item is actually
packed ready to go into the post with
first-class delivery. This ensures that
an item unexpectedly going out of print
or otherwise unavailable will not result
in unfair treatment of you.
When
We Will Send out Your Order
If
the item is in stock we will send it out
to you within 24 hours, otherwise most items
can be brought back in stock within 4-5
days to send out to you. If there is a more
serious delay we will let you know to give
you a chance to cancel your order if this
is inconvenient.
Orders
received late on Fridays will be sent out
as soon as the postal service is available
again on Monday. We use regular first class
post to send your item.
Payment
Methods we accept
We accept
all cards with the Mastercard or Visa Symbol,
including Solo and Maestro and all American
Express Cards.
Our order
form even gives you the option to send on
a UK bank or building society cheque to
cover your order but you should bear in
mind that this will of course delay your
order, as we cannot send your item till
we receive your cheque.
Our address
for mailing is
The Music Box,
30/31
The Lanes
Meadowhall Centre,
Sheffield
S9 1EP
United Kingdom
Phoning
your order through
You are
perfectly welcome to order by phoning us
on 0114 256 9089. The web-page gives you
our opening hours for the day you visit
our site for this purpose. (This may not
be accurate for Bank Holidays, which are
normally 10am to 6pm, but we are open 363
days a year, only closing Christmas Day
and Easter Sunday)
There
may be occasions when we are too busy to
take your call or the phone line is busy,
but we wil answer you directly with a member
of staff and will not waste your valuable
time by leaving you on hold or in a queue.
Returns
and Cancellations
In
order to give the best possible service
we very often send out items to you within
an hour or two of receiving your order,
so you should try to be very certain of
your intentions when placing an order as
costs of packaging and postage will be incurred
very quickly.
In
exceptional circumstances the return of
an item for refund may be justified, but
this should be returned unused within
7 days of receipt in the original or comparable
packing for protection.
Faulty
items will of course be replaced in accordance
with your rights, eg books with wrong pages,
faulty CDs or DVDs etc.
It
is not part of your statutory rights to
give you a refund if you have received the
same item as a gift or bought another
copy from another supplier!
Please Click below or
on tabs to the left for
Lick
Library Guitar DVDs - Guitar Tab
- Piano Vocal with Backing CD
- Top Piano Songbooks
-
Favourite Piano Classics -
Other Instruments
with CD
Teach Yourself To Play or Golden
Apple Classroom Projects
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